Issue with Shipping Rates

This issue is caused by the Shopoo Fulfillment location not being including in your shipping rates due to multiple shipping rates. To resolve this, go to Settings > Shipping and delivery from your Shopify dashboard. From the Shipping and delivery page, select Manage rates on your default Shipping profile. Scroll down to the bottom of

Do suppliers offer personalized or customized pack...

At this point, personalized packaging is not a service our suppliers offer. They will ship in neutral packaging and follow blind shipping standards.

Supplier packaging and shipping

The Suppliers on Shopoo agree to the following conditions related to packaging and shipping: You agree that no independent promotional materials will be included in your packaging (e.g., coupons to buy directly from your site). Only the invoice provided by Shopoo (which can be downloaded from your “Orders” section) is allowed in such packaging. You

I don’t have a VAT number. Will these be a p...

No! Often times suppliers shipping items from Europe to the United States may require additional information before they ship out your item, and often a VAT number is requested. You are not, however, required to apply or provide one. In this case, we suggest using your Federal Tax Identification Number (FTIN) as the neccessary proof,

How much do I get refunded if my customer decides ...

If your customer returns a product within your supplier’s return policy (this may vary from supplier to supplier), you will get refunded the price you paid the supplier for the product. Please note that Shopoo retains all fees associated with each transaction and that will not be refunded.

How does shipping work if I have an order of multi...

The shipping cost is set up on a per item basis with a fixed added cost for each additional item The shipping cost is not automatically added to your store.

Can I offer quicker shipping than the one listed o...

Through Shopoo, you only have single shipping fee with the rate listed on the product.

Do your suppliers ship internationally?

Yes, most Suppliers ship internationally. However, Suppliers can enable / disable regions in their account if they do not wish to ship internationally.

How do returns work on Shopoo?

Suppliers on Shopoo follow a 14-day return policy for undamaged / unworn goods. This means the item must be returned to the supplier within 14 days of the time it is received by the end customer. Some Suppliers don’t accept returns because of Print on Demand products.   In general, you (or your customer), is

What is your refund policy?

We comply fully with Envato’s refund policy. We issue refunds for the reasons Envato permits us to give refund and we don’t issue refunds on the cases Envato does not guarantee refunds. Please check Envato’s refund policy: https://themeforest.net/page/customer_refund_policy

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